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Instructions for Installing and Uninstalling the MySurvey Mobile Connect app (mC+)

To install and register the MySurvey Mobile Connect app, you will need to use the email address and password provided to you when you pre-registered. Please note: You can only register your mC+ app on your mobile device if you have completed the invitation-only pre-registration process. Each device has a different set of instruction for the installation depending on the type of operating system you have on your device. Please refer to the installation guide below for the instructions that are specific to your smartphone or tablet’s operating system.

If you need any assistance at any time, please contact: carol@mysurvey.com

iPhone/iPad (iOS) Install Process

Android Install Process

Blackberry Install Process

Uninstall Process

iPhone Install Process

  1. Use your device to click on the link provided in the SMS or email.
  2. Read and accept the terms and conditions.
  3. You should see the Apple notification that t.rmine.co would like to install ‘mC+’. Click ‘Install’ to proceed.
  4. The app will download and appear on your home screen. Click on the app to open and register your device.
  5. You will see the Reality Mine terms and conditions. Click ‘Accept’ to start registering.
  6. Enter the email address and password shown to you during pre-registration.
  7. Almost done! Next you will need to install your RealityMine VPN profile. To do so simply click ‘Install’.
  8. Once you see a ‘profile installed’ screen, you have completed the registration process.
  9. You are done! This app will run in the background on your device, so there is nothing else that you will need to do. Just keep the app running in the background at all times to receive your MySurvey Rewards.

Android Install Process

  1. Use your device to click on the link provided in the SMS or email.
  2. You will be re-directed to the Google-Play App Store, where you will see the mC+ app. Click ‘Open’ to start your installation.
  3. Read and accept the terms and conditions.
  4. Once you accepted, you will be able to begin registration. Click the ‘Register’ link in the top right corner.
  5. Enter the email address and password shown to you during pre-registration.
  6. You are done! This app will run in the background on your device, so there is nothing else that you will need to do. Just keep the app running in the background at all times to receive your MySurvey Rewards (you will see a gray ‘+’ at the top of your screen that indicates the app is running).

Blackberry Install Process

  1. Use your device to click on the link provided in the SMS or email.
  2. Your phone will open a download screen. Click “Download”. The application will start downloading.
  3. You may get the message “Would you like the grant Mobile Connect Trusted Application status”. Click “Yes”.
  4. Click “OK”.
  5. The application will open and ask you to accept the terms and conditions – click “Accept”.
  6. A pop up box may request changes to the permissions. Click “View”.
  7. If this occurs, the permissions will be displayed. Click the “Select” button and choose “Save”.
  8. The MySurvey mC+ app will be displayed – click “Register”.
  9. Register using your email address and password, the same one used when creating your account.
  10. While it is running you will see a gray ‘+’ on the top of your screen so you know it's working.
  11. Remember to keep the Mobile Connect app running in the background at all times to receive your MySurvey Rewards.
  12. You are done! This app will run in the background on your device, so there is nothing else that you will need to do. Just keep the app running in the background at all times to receive your MySurvey Rewards.

iPhone/iPad (iOS) Uninstall Process

Application

  1. Ensure the iPhone is on the Home screen
  2. Locate mC+ application
  3. Press and hold the application until the icon begins to ‘shake’
  4. Tap the ‘X’ which is now visible on the top right of the icon
  5. When prompted, confirm you would like to remove the application

Proxy

Cellular

  1. Ensure the iPhone is on the Home screen
  2. Select ‘Settings’
  3. Select ‘General’ and scroll down to the ‘Profile’ entry
  4. Tap the ‘mC+’ profile
  5. Press the ‘Remove’ button
  6. When prompted, confirm you would like to remove the profile.

Wi-Fi

  1. Ensure the iPhone is on the Home screen
  2. Select ‘Settings’
  3. Choose ‘Wi-Fi’
  4. Locate the wireless network(s) from which you want to remove the profile
  5. Tap the arrow on the right of the networks’ name
  6. Under ‘HTTP Proxy’ at the bottom of the screen, select ‘Off’

VPN

  1. Ensure the iPhone is on the Home screen
  2. Select ‘Settings’
  3. Select ‘General’ and scroll down to the ‘Profile’ entry
  4. Tap the ‘RealityMine VPN’ profile
  5. Press the ‘Remove’ button
  6. When prompted, confirm you would like to remove the profile

Android Uninstall Process

Application

  1. Open the applications drawer
  2. Locate and launch ‘Settings’
  3. When in the ‘Settings’ screen, choose ‘Applications’
  4. Open ‘Manage Applications’
  5. Ensure the ‘Downloaded’ tab is selected
  6. Select ‘mC+’ from the list
  7. You should now see the ‘Application Info’ screen
  8. From here, select ‘Uninstall’
  9. From the dialog which appears, confirm you want to remove the application

Proxy

  1. Enter the settings application
  2. Select "Wireless & Networks"
  3. Select "Mobile networks"
  4. Select "Access Point Names"
  5. Click on the APN labelled "mC+ APN"
  6. Press the menu button on the device, and select "Delete APN"

Blackberry Uninstall Process

Application

  1. Open the application drawer
  2. Ensure the ‘mC+’ application is highlighted
  3. Bring up the BlackBerry menu and select ‘Delete’
  4. Follow the on screen prompts to remove the application, restarting the device if necessary.