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Instructions for Installing and Uninstalling the MySurvey Mobile Connect app (mC+)

To install and register the MySurvey Mobile Connect app, you will need to use the email address and password provided to you when you pre-registered. Please note: You can only register your mC+ app on your mobile device if you have completed the invitation-only pre-registration process. Each device has a different set of instruction for the installation depending on the type of operating system you have on your device. Please refer to the installation guide below for the instructions that are specific to your smartphone or tablet’s operating system.

If you need any assistance at any time, please contact: carol@mysurvey.com

iPhone/iPad (iOS) Install Process

Android Install Process

Uninstall Process

iPhone Install Process

  1. Use your mobile device to click on the download link provided in the SMS or email.
  2. You should see the notification that www.analyzeme.net would like to install ‘mC+’. Click ‘Install’ to proceed.
  3. If a screen appears titled ‘Untrusted Enterprise Developer’, click ‘cancel’. Open Settings and go to General > Profiles.
  4. Select 'Lightspeed Research Ltd' under Enterprise App and tap on ’Trust Lightspeed Research Ltd’ on the next page and select 'Trust' when prompted.
  5. Please open the mC+ app. The app will ask if you would like mC+ to send notifications, either allow or don’t allow then read and accept the terms and conditions.
  6. Click ‘Set up VPN / Proxy’ to install the VPN profile. A screen will appear titled ‘Install Profile’, click on ‘install’.
  7. A root certificate notification will appear, please click on ‘Install now’, you may be asked for your device unlock pin, please enter.
  8. A notification will come up saying mC+ would like to use your location, please accept or don’t allow.
  9. Once you see a ‘configured’ screen, you have completed the registration process.
  10. This app will run in the background on your device. Just keep it running in the background at all times to receive your rewards.

Android Install Process

  1. Use your device to click on the link provided in the SMS or email.
  2. You will be re-directed to the Google-Play App Store, where you will see the mC+ app. Click ‘Install’ to start your installation.
  3. A screen will appear titled ‘mC+ needs access to’, click accept
  4. When asked to allow mC+ to collect app info, please click on ‘Enable usage access’.
  5. On the next screen turn on mC+ usage access.
  6. Then click the return button, and click ‘OK’ when asked to allow access.
  7. Click Open. A configuring screen will be presented.
  8. Read the overview and click next.
  9. Read and accept the terms and conditions.
  10. You will see a screen saying ‘mC+ has now been configured’.
  11. Go into the notifications bar at the top of the screen. A message will appear saying a certificate is available, click on ‘OK’.
  12. You are done! This app will run in the background on your device, so there is nothing else that you will need to do. Just keep the app running in the background at all times to receive your Rewards.

iPhone/iPad (iOS) Uninstall Process

Application

  1. Ensure the iPhone is on the Home screen
  2. Locate mC+ application
  3. Press and hold the application until the icon begins to ‘shake’
  4. Tap the ‘X’ which is now visible on the top right of the icon
  5. When prompted, confirm you would like to delete the application

Proxy

Cellular

  1. Ensure the iPhone is on the Home screen
  2. Select ‘Settings’
  3. Select ‘General’ and scroll down to the ‘Profile’ entry
  4. Tap the ‘RealityMineVPN’ profile
  5. Press the ‘Remove’ button
  6. When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.
  7. Tap the ‘com.lightspeedresearch’ profile
  8. Press the ‘Remove’ button
  9. When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.

Wi-Fi

  1. Ensure the iPhone is on the Home screen
  2. Select ‘Settings’
  3. Choose ‘Wi-Fi’
  4. Locate the wireless network(s) from which you want to remove the profile
  5. Tap the arrow on the right of the networks’ name
  6. Under ‘HTTP Proxy’ at the bottom of the screen, select ‘Off’

VPN

  1. Ensure the iPhone is on the Home screen
  2. Select ‘Settings’
  3. Select ‘General’ and scroll down to the ‘Profile’ entry
  4. Tap the ‘RealityMineVPN’ profile
  5. Press the ‘Remove’ button
  6. When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.
  7. Tap the ‘com.lightspeedresearch’ profile
  8. Press the ‘Remove’ button
  9. When prompted, confirm you would like to remove the profile, you may be asked for your device unlock pin.

Android Uninstall Process

Application

  1. Return to the home screen
  2. Locate and launch ‘Settings’
  3. When in the ‘Settings’ screen, choose ‘Apps’
  4. Ensure the ‘Downloaded’ tab is selected
  5. Select ‘mC+’ from the list
  6. You should now see the ‘App Info’ screen
  7. From here, select ‘Uninstall’
  8. A dialog box appears, confirm you want to uninstall the application

Proxy

  1. Enter the settings application
  2. Select "Wireless & Networks"
  3. Select "Mobile networks"
  4. Select "Access Point Names"
  5. Click on the APN labelled "mC+ APN"
  6. Press the menu button on the device, and select "Delete APN"