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FAQs mC+

mC+ - What is mC+?

mC+ is a computer and mobile app and an exclusive project within MySurvey and GlobalTestMarket, available only by invitation. By installing the mC+ app you can earn extra rewards in addition to the points you regularly earn for participating in our surveys. To participate, all you need to do is install a small application on your computer and/or mobile device that will anonymously collect information regarding your online activities.

Read more about mC+ and click on the links at the bottom of the screen for further information: Terms and Condition and Privacy Policy.

mC+ - What will the mC+ app do?

This application will sit in the background of your computer and/or mobile device and will be on all the time but it will not interfere with your usage and will not influence or affect your browser or computer/mobile performance. The app uses minimal memory capacity and other resources on your device. The application will have very little effect on the battery on your phone.

The application will record on how you use your device and is designed to avoid collecting personally identifiable or sensitive information – no system is foolproof, but we are committed to protecting your privacy (learn more via the Privacy Policy link at the bottom of the page).

You should do whatever you normally do with your mobile device or Computer. Just keep mC+ app active on your device to receive your points. Please don’t change anything.

mC+ - How to register for mC+?

mC+ is an invitation-only opportunity. If you have received an invitation to join, you will need to complete the registration questionnaire and download/install a small application called mC+ on your computer/mobile device.

When you have first downloaded the application, please open it to fully register.

mC+ - Which operating systems and browsers is the application compatible with?

The mC+ application (Consumer Input Software) is compatible with following operating systems and browsers:

  • Android
  • iOS
  • Windows 7,8 and 10
  • Mac OSX

mC+ - How to install the mC+ app?

Please refer to our Download Instructions via the link at the bottom of the page.

mC+ - I haven’t received my points. What can I do?

If you haven’t received any points, please make sure that you have installed the mC+ application correctly on the computer/mobile you use most often and that the application is active.

For further questions please contact us through our HelpCenter.

mC+ - What data are you recording?

We are recording data related to your internet, device usage details, system information and location data. The internet data collected is known as clickstream data. Clickstream data includes information such as your IP address, the URLs of websites you have viewed, the date and time you viewed the web pages, the duration of each visit and the search terms you entered on any webpage that enables online search.

For more information, please read the mC+ Privacy Policy via the link at the bottom of the page.

mC+ - How do you use the data you are collecting?

The data that we collect is used to understand how consumers interact with the Internet and mobile devices and how our clients can develop and improve their products, services or marketing initiatives. The collected data will be used for research purposes only and we will never try to sell you any products or ask you for money!

For more information, please read the mC+ Privacy Policy via the link at the bottom of the page.

mC+ - Is personal data also recorded?

The mC+ app and our internal systems are outfitted with technical privacy rules designed to avoid the collection of certain types of personally identifiable or sensitive information that can be identified by the software and systems, such as credit card numbers, social security numbers, email addresses and information from most web-based email accounts. These rules rely on known field types, values, and algorithms, but they are not foolproof, and sometimes the software may inadvertently collect unwanted information. However, be assured that we will not knowingly use any such inadvertently collected information in our services.

For more information, please read the mC+ Privacy Policy via the link at the bottom of the page.

mC+ - Can this data be linked with me?

Please be assured that all data will be shared in anonymous form without being linked to you as a person.

For more information, please read "How do you use the data you are collecting?", "Is personal data also recorded?" and the mC+ Privacy Policy via the link at the bottom of the page.

Will it use up my data allowance?

The application will send a tiny amount of data each day over the internet – this is less than 3kb at a time so you won’t notice an impact on your data allowance. Although this is only a small amount but we recommend you have a data plan on your phone, otherwise your network provider will charge you.

mC+ - Can I cancel my participation?

Keeping the mC+ app installed is voluntary and you may stop participating at any time. Simply uninstall the application and VPN.

Please read "How do I uninstall the application?" for more information.

mC+ - How can I deactivate the application?

The mC+ application cannot be deactivated. If you want to deactivate the application, it must be uninstalled.

mC+ - How do I uninstall the application?

Please refer to our uninstall process on the Download Instructions page via the link at the bottom of the page.

How can I get rid of the lock screen if I want to uninstall the mC+ (Android)?

  • Please remove the mC+ application. Please refer to our uninstall guide
  • Following the un-installation of the mC+ app, enter the settings screen on your Android phone and select ‘Security’.
  • Select ‘Clear credentials’.
  • After selecting this option, you will be prompted to confirm you want to remove all installed certificates. Select ‘OK’.
  • Go back to the Security settings screen, select ‘Screen lock’
  • When prompted, enter the password / pattern / PIN used to unlock your device. You will now be prompted to choose the type of lock screen required. Select ‘None’ to remove this requirement.

Who can I contact if I have a problem?

In the first instance please contact your panel HelpCenter.